www.ShadowStuff.com

OK, so you have decided you want to send it back, what now?

Here's OUR RETURN POLICY

If it arrived damaged in transit, then you will need to take that up with your local Post Office as all shipments are insured. Be sure to keep all of the packaging for a SHIPPING insurance claim.

If you just plain don't want it, then it's pretty simple really, just package it up and send it back, BUT READ ALL OF THIS PAGE FIRST!!! THERE ARE SOME CONDITIONS THAT MUST BE MET BEFORE RETURNING ANYTHING.

When returning anything, we STRONGLY recommend using Priority Mail, Insured and with Delivery Confirmation.

Be WARNED.
If it never reaches us and you did NOT include Delivery Confirmation which provides a tracking number then we cannot give you a refund.

If it arrives damaged in transit AND you did NOT include insurance, then we cannot give a refund and will ship it right back to you to haggle with the Post Office.

Please NOTE, we refund to your Credit Card, Money Order
or check depending on how you paid.

THERE ARE NO RETURNS FOR ON-SALE ITEMS!
Any on-sale items will be clearly
marked as NO RETURNS.

You CAN take it out of the packaging, that's fine. We understand you will want to get your hands on it and give it a good looking over.

It does NOT have to ship back in the original packaging but be WARNED, if it arrives back here damaged because it was POORLY PACKED, then we will send it back to you.

If it arrives here well packed but damaged in transit then the insurance you paid when shipping it back, will cover it and we will immediately issue a refund and make a claim on the US Postal Service.

When we get it back, it MUST...

Be unmarked and as-new condition. This means if it has been scratched or marked in anyway, you own it. If you send it back damaged, we will send it right back to you.

A good way to decide IF you can send it back is to look at it closely and IF it is in a condition YOU would accept if we had shipped it to YOU as a NEW item, then that's how it's MUST look when we get it.

The ONLY way we accept returns is if we can repackage it and sell it as a new item. If you fitted it to the bike to see how it looked then do NOT bother sending it back as we will ship it right back to you.

We do NOT refund original shipping charges.

We do NOT refund the charges for shipping it back to us, UNLESS we shipped the incorrect item or items to you. In which case we will pay ONLY US Postal Service, Priority Mail + Insurance + Delivery Confirmation and the value of the items returned.

If you ship it back to us by next day-air or or anything other than the US Postal Service as defined above, we will ONLY refund an appropriate amount as if it had been shipped Priority.

If you are returning stuff because you just flat changed your mind, or don't like the way it looks or feels, or whatever else, (other than mentioned above) then we charge a 20% restocking fee using the original invoice amounts for the returned items.

This is to help cover what our credit card merchant charges us to process your purchase and the return, plus our inspection and repackaging costs.

If it was originally shipped to an Arizona address, AND Sales Tax was charged on the original invoice, we refund ALL Sales Tax for the returned item or items.

OK, providing all of the above conditions can be met and are acceptable to you, then Email us with the Invoice number and description of the items you wish to return. We will provide you with a shipping address and optionally an RMA number (Returned Materials Authorization)


	If it arrived damaged in transit, then you will need to take that up with your local Post Office as all shipments are insured. Be sure to keep all of the packaging for a SHIPPING insurance claim.

	If you just plain don't want it, then it's pretty simple really, just package it up and send it back, BUT READ ALL OF THIS PAGE FIRST!!! THERE ARE SOME CONDITIONS THAT MUST BE MET BEFORE RETURNING ANYTHING. When returning anything, we STRONGLY recommend using Priority Mail, Insured and with Delivery Confirmation. Be WARNED. If it never reaches us and you did NOT include Delivery Confirmation which provides a tracking number then we cannot give you a refund. If it arrives damaged in transit AND you did NOT include insurance, then we cannot give a refund and will ship it right back to you to haggle with the Post Office. Please NOTE, we refund to your Credit Card, Money Order or check depending on how you paid.


	THERE ARE NO RETURNS FOR ON-SALE ITEMS! Any on-sale items will be clearly marked as NO RETURNS.


	You CAN take it out of the packaging, that's fine. We understand you will want to get your hands on it and give it a good looking over. It does NOT have to ship back in the original packaging but be WARNED, if it arrives back here damaged because it was POORLY PACKED, then we will send it back to you. If it arrives here well packed but damaged in transit then the insurance you paid when shipping it back, will cover it and we will immediately issue a refund and make a claim on the US Postal Service.

	When we get it back, it MUST...

	Be unmarked and as-new condition. This means if it has been scratched or marked in anyway, you own it. If you send it back damaged, we will send it right back to you. A good way to decide IF you can send it back is to look at it closely and IF it is in a condition YOU would accept if we had shipped it to YOU as a NEW item, then that's how it's MUST look when we get it.


	The ONLY way we accept returns is if we can repackage it and sell it as a new item. If you fitted it to the bike to see how it looked then do NOT bother sending it back as we will ship it right back to you.


	We do NOT refund original shipping charges.

	We do NOT refund the charges for shipping it back to us, UNLESS we shipped the incorrect item or items to you. In which case we will pay ONLY US Postal Service, Priority Mail + Insurance + Delivery Confirmation and the value of the items returned. If you ship it back to us by next day-air or or anything other than the US Postal Service as defined above, we will ONLY refund an appropriate amount as if it had been shipped Priority.

	If you are returning stuff because you just flat changed your mind, or don't like the way it looks or feels, or whatever else, (other than mentioned above) then we charge a 20% restocking fee using the original invoice amounts for the returned items. This is to help cover what our credit card merchant charges us to process your purchase and the return, plus our inspection and repackaging costs. If it was originally shipped to an Arizona address, AND Sales Tax was charged on the original invoice, we refund ALL Sales Tax for the returned item or items.

	OK, providing all of the above conditions can be met and are acceptable to you, then Email us with the Invoice number and description of the items you wish to return. We will provide you with a shipping address and optionally an RMA number (Returned Materials Authorization)